This website is operated by Hy-Farm Microgreens.
This Privacy Policy explains how we collect, use and disclose personal information received through our website and through Facebook and Instagram lead forms.
Depending on how you contact us, we may collect:
When you submit a Hy-Farm lead form on Facebook or Instagram, Meta sends us the information you provide so we can respond to your enquiry.
We may also receive the submission date and time, information identifying the form, advertisement and campaign, and any consent responses supplied by Meta.
We store this information and the history of our follow-up in our customer relationship management system. Meta also processes information according to its own privacy policy.
We use your information to:
Submitting an enquiry does not automatically subscribe you to unrelated marketing.
We may contact you about your enquiry using the contact details you provide and taking account of your stated contact preferences.
Some calls may be made by automated assistants using artificial intelligence (AI). We will clearly identify an AI assistant at the start of the call. You can decline to continue and request contact from a person instead. Where prior consent is required, we will obtain it before calling.
If a call involves recording or storing a transcript, we will explain this in advance and obtain consent where required.
Accepting this policy does not, by itself, constitute consent to automated calls or call recording. Changes to this policy do not retrospectively expand consent given with an earlier enquiry.
We may share information with service providers supporting our website, enquiry management, communications and customer relationship management, where needed for those services.
If AI calling is introduced, relevant telephone and AI service providers may process the information needed to handle the conversation.
We may also disclose information where necessary to comply with legal obligations, protect legal rights or prevent or investigate fraud and other unlawful activity.
We use appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or loss. Access is limited to people and service providers who need it for the relevant purpose.
We retain personal information only for as long as necessary to handle your enquiry and relevant follow-up, meet applicable legal obligations or establish, exercise or defend legal claims.
When determining retention, we consider the purpose of collection, whether your enquiry remains active and any applicable legal requirements. We may retain limited information necessary to respect a request not to be contacted.
Before introducing recorded or transcribed AI calls, we will provide the relevant retention information.
Depending on the applicable conditions, you may request access to, correction or deletion of your personal information, restriction of processing or portability of your data. You may also object to processing, including direct marketing.
Where processing relies on consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
To exercise your rights, withdraw consent or ask us to stop marketing contact, email sales@hy-farm.com.
You also have the right to complain to the competent data protection supervisory authority. In Romania, this is ANSPDCP.
For information about cookies and your choices, please read our Cookie Policy.
We may update this policy to reflect changes in our services or data processing. We will publish updates on this page and provide additional notice where required.
For questions about this policy or your personal information, contact sales@hy-farm.com.
